The contract is signed. Our work keeps going.
To ensure a seamless switch and complete peace of mind, your dedicated account manager guides you every step of the way — then stays on the account: auditing bills, tracking the market and preparing your next renewal long before it arrives.
- 1,000+
- Texas business customers
- $3.2M
- Saved in customer budgets yearly
- 1
- Named contact who knows your account
What in-life support actually includes
Our in-life team stays engaged post-contract to ensure billing accuracy, usage efficiency and ongoing cost reduction.
A dedicated account manager
One named person in Lewisville who knows your account, your sites and your renewal cycle — guiding you every step of the way, for the life of the contract.
Bill analysis & audits
Bills checked against your contract: energy charge, TDSP delivery rates, taxes and fees. Overcharges get flagged, escalated and reclaimed on your behalf.
Market movement updates
Plain-English updates on where the Texas market is moving and what it means for your position — so renewal decisions are made with the market in view.
Renewal alerts, well in advance
We open your renewal window early and plan it properly — so you are never auto-rolled onto an expensive holdover rate or forced to buy in a panic.
Early-termination protection
Signing a new contract before your current term ends can trigger an early termination fee. We time every switch so you capture savings without paying penalties.
A customer service team that answers
Billing disputes, supplier issues, change-of-ownership paperwork — our team picks up the phone and handles it, so you do not have to chase anyone.
From switch day to your next renewal
Account management is a cycle, not a help desk. Here is how it runs.
- 1
Onboarding & first-bill validation
We liaise with your new supplier through the switch, then verify your first bill is accurate line by line.
- 2
Ongoing bill audits
Bills reviewed against contract terms throughout the term. Errors and overcharges escalated and recovered.
- 3
Market updates & check-ins
Regular plain-English updates on market movement, plus check-ins when your usage or operation changes.
- 4
Renewal planning, early
Your next renewal starts well before your end date — competitive pricing, a written recommendation, no auto-rollover.
Support people actually talk about
"Ian has been amazing to work with! Not only is he saving our business over $30,000 a year but he has walked me through the whole process and made it seamless. Highly recommend!"
"United Power Group has been a tremendous asset to our company in this volatile energy market. They have followed through with everything they have promised... They are honest and reliable. A rare quality in today's times."
Account management — frequently asked questions
Want an advisor who stays after the signature?
Send one recent bill and we'll run your free Energy Health Check — including a TDSP charge review and a look at whether your current support is earning its keep.